The healthcare system can be overwhelming and inhospitable just when you need it the most. You need to know someone is on your side and cares about you. My clinical background as a critical care nurse and as a nurse case manager for a health insurance carrier have given me a unique understanding of the clinical and business sides of the healthcare system and how to navigate both worlds. My own personal journey caring for loved ones experiencing dementia and navigating end-of-life decisions gave ...
Education & Credentials
Florida State University
Bachelor of Arts, English
University of Utah
Bachelor of Science in Nursing, summa cum laude
Licenses & Certifications
Board Certified Patient Advocate (BCPA)
Advanced Cardiovascular Life Support (ACLS)
Basic Life Support for Healthcare Providers (BLS)
Registered Nurse (RN)
Insurance and Billing
Aging and Special Care
Wellness and Lifestyle
Senior Case Manager, RN
Feb 2016 - May 2019
Navigated healthcare system to obtain and expedite approvals of needed services on behalf of patients. Developed strong understanding of original Medicare, Medicare Advantage plans, discharge planning, claims processing, appeals, and more.
Care Manager - Chronic Diseases, RN
Aug 2008 - Feb 2012
Provided healthcare navigation, patient education, and coaching to help patients manage their chronic conditions in order to meet their personal health goals and improve their health outcomes.